Vistana Penang Bukit Jambul enjoys a convenient location along Jalan Bukit Gambir, within 10 minutes' drive from Penang International Airport. The hotel offers free WiFi access in the entire property. The hotel is just a 5-minute drive to the first Penang Bridge, while Georgetown is a 30-minute drive away. It is a 35-minute drive to Seberang Perai and a 40-minute drive to Butterworth. Shuttle services are available to Queensbay and Bayan Lepas Free Industrial Zone, approximately 2 km away. Comfortably furnished, the spacious air-conditioned rooms feature warm lighting, satellite TV and a modern marble bathroom. Guests may utilise the fitness equipment at the gym, or simply lounge by the outdoor pool. Other services offered include laundry and a business centre. Meeting and banqueting facilities are also available. The hotel houses a restaurant serving a selection of Asian and Western dishes. A daily buffet breakfast is also available there.

From 1 June 2014 onwards, all bookings are subjected to a MYR 2 Heritage Tax per room per day.