Palm Garden Hotel offers rooms in Bandar Seri Begawan, right behind the Hua Ho Department Store in Kiulap. It features an outdoor pool and spa. Free in-room internet is provided. The air-conditioned rooms at Palm Garden have a flat-screen TV, safety deposit box and tea/coffee making facilities. The private bathroom is fitted with a shower. Guests can visit the salon for beauty treatments, or make travel arrangements at the tour desk. Guests also enjoy free access to Fitness Zone, a fully equipped gym and exercise studio located next to the hotel. The Energy Kitchen offers a selection of healthy cuisine. Room service is also available. Palm Garden Hotel is a 15-minute drive from Brunei Airport.

All non-Muslim guests are allowed to bring 2 bottles of liquor and 12 cans of beer.