Only a 3-minute walk from the shinkansen exit of JR Shizuoka Train Station, Sun Palace Hotel offers accommodations conveniently located in the centre of the city. All rooms come with free WiFi/wired internet access and a flat-screen TV with video-on-demand. The air-conditioned rooms feature a trouser press, a fridge and an electric kettle with green tea bags. The en suite bathroom comes with a hairdryer. The 24-hour front desk offers dry cleaning and photocopying services. A coin-operated launderette and drink vending machines are available on-site as well. The meeting/banquet facilities can be used for meetings or conferences. Hotel Sun Palace is a 15-minute drive from Nihondaira Zoo and a 10-minute drive from Sunpu Castle. Various restaurants, shops and convenience stores are located near the property. The on-site restaurant Kinboshi offers various Japanese dishes prepared with fresh local ingredients. A Japanese breakfast set is served at the dining room.

To eat breakfast at the hotel, a reservation must be made at check-in. Guests entering or leaving the hotel after 22:00 are advised to inform the hotel in advance.