Peace and calm can be felt throughout Volando Urai Spring Spa & Resort, a 5-star hot spring resort surrounded by the lake and forests of Wulai Township. Separate male and female hot spring pools, as well as relaxing massage treatments, are available. Free Wi-Fi is also provided. Enjoying beautiful views of the lake or mountains, the well-decorated rooms are equipped with a flat-screen TV, DVD player and a sofa. Suites have a large balcony. En suite bathrooms come with a bathtub and hot-water showers. Volando Urai is a 15-minute walk from Wulai Old Street. Free scheduled shuttle services to and from Xindian MRT Station are provided for guests. It is a 1-hour, 30-minute drive from Taoyuan International Airport. Guests can arrange day trips at the tour desk, or get directions to walk to the local waterfalls and scenic spots. There are also meeting rooms and a 24-hour front desk. Fine dining and candlelight dinners can be enjoyed at Volando Soyan, where dishes are prepared using seasonal vegetables and fresh seafood. A daily breakfast is also available accompanied by lake views.

Reservation is required for the free shuttle service to Xindian MRT Station. Guests must inform the hotel directly in advance. The shuttle timings from Xindian MRT are: 09:30, 11:00,12:40,14:10,15:30,17:10,19:30. The shuttle timings from the hotel are: 10:20,12:00,13:30,14:50,16:30,18:30, 20:30. Please note that from 5 Nov.2016, the open hour of public bath is 08:00 - 23:00 (Friday to Wednesday), 12:00 - 23:00 (Thursday).